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Return and Refund Policy

Effective Date: May 19, 2026

1. Overview

At Recovery By Design Shop, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through recoverybydesignshop.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer pays return shipping unless the item is defective, damaged on arrival, or not as described.
  • Restocking fee: 25% restocking fee applies to non-defective returns only; no fee for defective, damaged, or incorrect items.

2. Contact Information

To start a return or report damage, contact our customer service team:

  • Business name: Recovery By Design Shop
  • Legal Entity Name: You By Design LLC
  • Email: support@recoverybydesignshop.com
  • Phone: 614-792-9065
  • Address: 6936 Gray Gables Ln, Columbus, OH 43235, United States
  • Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless the item is defective, damaged on arrival, or not as described

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Return Shipping: Return shipping is the customer's responsibility for non-defective returns. For items that are defective, damaged on arrival, or incorrect, we will provide a prepaid return label at no cost to you. Please ship the item within 7 days after approval.

Restocking Fee: A 25% restocking fee (based on the product price) applies to non-defective returns only. This amount will be deducted from your refund total. No restocking fee is charged for defective, damaged, or incorrect items. Exchanges for the same item are also exempt from the restocking fee.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 14 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Recovery By Design Shop, you agree to this Return and Refund Policy.

Recovery By Design Shop
support@recoverybydesignshop.com
614-792-9065
6936 Gray Gables Ln, Columbus, OH 43235, United States